Records Toolkit

Archives New Zealand’s guidance on information and records management

Training and supporting your users

Posted by Archives New Zealand on 31 August 2016

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How does your organisation train and support users in information and records management?  There are challenges in keeping up with this continual task.  Helping new staff get onboard and also engaging with more experienced staff are just two facets of this work.

A new tool, for all staff at the Department of Internal Affairs, has just been rolled out. It is Information Management 101 (IM101), an in-house interactive eLearning course. The course helps support the implementation of DIA’s new ECM Cohesion. 

IM101 is for all DIA staff to complete before they receive training on the new Cohesion system. DIA say that IM101 “… will help to make sure that we get the most out of Cohesion and that we all understand our responsibilities around managing information  … also to see how we can work more efficiently with our information”.

“Information management is about more than just the systems we use and the processes we follow – it’s about a culture that reinforces why it’s important for us all to take the time to manage information the right way.  While systems like Cohesion will provide tools that help us to save and manage information, we still have a responsibility to make sure the information we create and receive today is properly managed”.

Archives New Zealand’s guidance Effective information and records management lists one of the roles of information managers to “… implement training and support for users to understand, leverage and use business information and records”.  Internal eLearning courses are one way of delivering training and are already well established in some organisations.

As an example, the Ministry of Justice implemented their eLearning course, Records and Information Management Induction Module, in June 2014. They say that it helps to ensure compliance and raise awareness of the responsibilities of working for the Ministry.  As well it gives best practice guidance and role specific extended learning. 

IM101 is delivered on the DIA iLearn platform along with other training courses Security 101 and Privacy 101 which are recommended as companion courses.  IM101 ends with an assessment and staff are expected to achieve at least 80%.  If you would like more information about IM101 please contact the DIA Information and Collaboration team at

If your organisation has developed an eLearning course or module we would love to hear about it - please leave a comment on the blog.


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